Privacy Policy

1. Introduction
At Ramsports (Hong Kong) Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and purchase sports equipment and apparel from us. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect
We collect the following types of information:
a. Personal Information
When you register, make a purchase, or contact us, we may collect:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment information (processed securely by third-party providers)
  b. Non-Personal Information
  We may also collect:

• Browser type and version

• IP address

• Pages visited and time spent

• Device and operating system
  c. Cookies and Tracking Technologies
  We use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Track shopping cart activity
  You can manage cookie preferences through your browser settings.

3. How We Use Your Information
We use your information to:

• Process and fulfill orders

• Communicate with you about your purchases

• Respond to customer service requests

• Send marketing emails (with your consent)

• Improve our website and services

• Comply with legal obligations

4. How We Share Your Information
We do not sell your personal information. We may share it with:

• Payment processors (e.g., Airwallex)

• Shipping carriers (e.g., FedEx, DHL)

• Third-party service providers who help operate our website

• Legal authorities when required to comply with the law
  All third parties are required to protect your data and only use it for authorized purposes.

5. Your Rights and Choices
Depending on your location, you may have rights to:

• Access or correct your personal data

• Delete your account or request erasure of your data

• Object to or restrict processing

• Opt out of marketing communications (via unsubscribe link)
  To exercise these rights, contact us at support@ramsports.com.

6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption

• Secure payment gateways

• Access controls and data minimization
  Despite these efforts, no system is 100% secure. Use our services at your own risk.

7. Data Retention
We retain your information only as long as necessary for:

• Fulfilling orders

• Meeting legal obligations

• Resolving disputes

• Enforcing our agreements

8. International Users
If you are accessing our site from outside the Hong Kong Special Administrative Region, note that your data may be transferred to and processed in other jurisdictions, where data protection laws may differ.

9. Children’s Privacy
Our website is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from minors.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. We encourage you to review it periodically.

11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:

Ramsports (Hong Kong) Limited
Email: support@ramsports.com
Mailing Address: Room 1901, 19/F, Lee Garden One, 33 Hyson Avenue, Causeway Bay, Hong Kong SAR